Maintenance Coordinator
Company: Penske
Location: Miami
Posted on: April 28, 2024
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Job Description:
POSITION SUMMARY:
The Maintenance Coordinator will complete maintenance customer
service, inventory and administrative processes of the branch
(branches) that support maintenance operational efficiency,
effectiveness, customer satisfaction and profitability. The
Maintenance Coordinator will provide superior customer service and
communication to internal and external customers. Support the
branch financial manager by providing guidance and information that
contributes to branch performance and profitability.
The Maintenance Coordinator role has responsibilities in the two
main areas of Parts Administration and Service Counter Support.
Each associate will have a unique accountability list as outlined
by their Branch Financial Manager. The list of Key Responsibilities
shown below includes all areas.
KEY RESPONSIBILITIES
Work Location: 11300 NW South River Dr, Miami (OSC)
Work Hours: willing and able to work the shift assigned based on a
40-hour work-week.
A valid and active FLDL is required
Maintenance Service Customer Support
--- Maintain Service Net Planner with PMs campaigns, repairs from
drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start
R/O's, schedule pick-ups and vendor outside work.
--- Partner with Centralized PM Scheduling Operations and Outside
RO Management teams to foster collaboration in support of the
customer.
--- Greet customers at the location and provide quality phone
service. Respond to customer inquiries regarding billing and
scheduling.
Inventory Productivity
--- Full oversight of inventory productivity at the branch(es) for
timely service support while mitigating risk of inventory loss.
--- Maintain optimal inventory levels through ordering parts
according to sourcing procedure ensuring suppliers deliver
purchases defect-free and on-time through partnering with
Centralized Parts Ordering on a daily basis.
--- Receive and store parts in an organized and easily accessible
manner. Ensure that updates to PartsNet occur timely, complete
frequent inventory cycle counts and ensure parts are available when
needed.
--- Manage the new & used battery inventory and ensure that tires
are on hand in the right quantity and specifications in an
organized manner.
--- Ensure warranty items are shipped and are received on time, as
well as follow-up on returns and warranty-grams in partnership with
the warranty department.
Process Analytics
--- Perform process analyses and reviews in areas such as
Inventory, maintenance profitability, warranty campaigns, cycle
counts, RO reviews and other areas. Investigate and recommend
solutions and/or guidance to issues posing a risk to the drivers of
profitability.
--- Use systems such as ServiceNet or AS400 to understand the
operational dynamics for problem solving and process
improvement.
Other Responsibilities
--- Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager.
Qualifications:
--- High school diploma or equivalent required, degree
preferred
--- Interpersonal and relationship building skills with an ability
to collaborate with branch team members.
--- Competent written and verbal communication skills
--- 2 years+ experience in customer service and operations
experience required
--- 2 years working in service and parts department preferred
--- Agile and quick learner, enjoys collaborative projects and
continuous education
--- Advanced computer skills including Microsoft Word, Excel,
Outlook and PowerPoint required
--- Regular, predictable, full attendance is an essential function
of the job
--- Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required.
Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
Job Category: Administrative
Job Function: Administrative Support
Job Family: General Administration
Address: 13000 NW South River Dr
Primary Location: US-FL-Medley
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2402816
Keywords: Penske, Bal Harbour , Maintenance Coordinator, Professions , Miami, Florida
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