Bilingual Patient Advocate
Company: South Florida Institute for Reproductive
Location: Miami
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Our Patient Advocate will be
responsible for the efficiency, accuracy and professionalism of the
front desk. Primary duties include providing exemplary customer
service while scheduling appointments, answering multi-line phones
and emails and directing patients and managing all inquiries
appropriately. The Patient Advocate works in a collaborative
relationship with the front desk team as well as with other
departments and employees. Office hours: 7:00am - 4:00pm. There are
times an earlier opening will be required - based on procedures,
and later close time - based on workload. Occasional travel to
other clinics may be needed to support staffing coverage. Job
Duties: Answering phone and directing calls or assisting patients
as is appropriate, handling and managing the continuous flow of
information between the lab, onsite physician and other staff while
adhering to our standards of patient care and right to privacy
Schedule and confirm patient appointments, check-ups and physician
referrals. Answer telephones and direct calls to appropriate staff.
Greet visitors, ascertain purpose of visit, and direct them to
appropriate staff. Compile and record medical charts, reports, and
correspondence. Interview patients to complete insurance and
privacy forms. Performs other duties/special projects and tasks as
assigned Education/Experience: High School Diploma or equivalent
required ; Bachelor's degree preferred At least one year of
ADMINISTRATIVE MEDICAL office experience required Experience with
Electronic Medical Record (EMR) system strongly preferred Bilingual
- Spanish required Why You'll Love Working Here – Our Amazing
Benefits: • Comprehensive Health Coverage: Medical, dental, and
vision plans for our full-time employees, along with complimentary
basic life insurance, Employee Assistance Program, and long-term
disability insurance . FREE employee only healthcare coverage
option is available. • Family Building Support: Take advantage of
our comprehensive fertility benefits, adoption assistance, and
surrogacy support to help grow your family. • Paid Parental Leave:
Generous maternity, paternity, and partner leave so you can focus
on what matters most. • Plenty of Paid Time Off: Start with 18 days
of PTO annually and enjoy 11 paid holidays, including one floating
holiday to use as you choose! • Retirement Ready: Invest in your
future with our 401(k) plan, featuring a competitive company match
and full vesting after just 2 years. • Lifestyle Spending Account:
Access a company-funded account to reimburse expenses that boost
your physical, financial, and emotional well-being. • Health
Savings Account (HSA): If eligible, enjoy regular employer
contributions to your HSA with every paycheck. • Rewards for
Connections: Earn extra money with our Employee Referral
Program—your network is invaluable! • Growth Opportunities: We
support your career with continuing education reimbursement and
dedicated time off for professional development. • Premium Calm
Health Subscription: Enjoy a free premium Calm Health app
subscription to support your mental wellness. • Emotional &
Work-Life Support: Through our Employee Assistance Program (EAP)
with SupportLinc, you'll have access to emotional well-being and
work-life resources whenever you need them. • Extra Peace of Mind:
Explore additional coverage options including Accident, Critical
Illness, Hospital Indemnity, and Pet Insurance, to suit your
needs.
Keywords: South Florida Institute for Reproductive, Bal Harbour , Bilingual Patient Advocate, Administration, Clerical , Miami, Florida
